Contact support
Email support@nod-app.de. Include your app version, iOS version, iPhone model and the steps that lead to the issue. Please do not send passwords, full payment information, sleep diaries or health screenshots.
You do not need a Nod account. An email is sent only when you send it in your email application.
Restore a purchase or manage a subscription
Use “Restore purchases” in the app while signed in with the Apple Account used for the purchase. Manage subscriptions in iPhone Settings under your name, then “Subscriptions”. Deleting the app does not cancel a subscription.
Request an Apple purchase refund through Apple: Report a Problem. Purchase terms and your statutory rights apply.
Apple Health and your data
If Health information is missing, check Nod’s permissions in Apple Health or system settings. Missing permissions or measurements can limit available insights.
Settings provides data export and “Delete all data”. Manage exported files and original Apple Health data separately. Without our own diary cloud, we cannot restore deleted local entries.
Privacy requests and appeals
To request access, correction, deletion or withdrawal of consent, email support@nod-app.de and describe your request. To appeal a privacy decision, use “Privacy appeal” as the subject and identify your original request. Do not upload health records for this purpose.
Details and deadlines: Privacy and Consumer Health Data Privacy.
Health concerns
Support does not provide medical advice and is not an emergency service. Contact a qualified healthcare professional about persistent or concerning sleep problems. In an emergency, contact your local emergency services.